Effective Date: [ 2025 ][ 10 ][ 30 ]

Last updated: [ 2025 ][ 10 ][ 30 ]

Welcome to the 【 MxMx66 】 digital life recharge website of Chengdu Chunxiao Meixin Culture Media Co., Ltd.

We are committed to providing you with high-quality and convenient digital lifestyle top-up services (including but not limited to mobile phone top-ups, data top-ups, game points, video memberships, music memberships, and various App Store/platform recharge cards). Given that our products are instant digital services, and due to their special nature, please carefully read and understand this refund policy before purchasing.

I. Core Policy Principles

Because digital goods (especially top-up services) are immediately used by consumers and cannot be withdrawn once successfully topped up, their value is consumed accordingly. Therefore, we generally do not offer no-reason returns or refunds. All sales transactions are considered final upon successful top-up.

II. Situations where refunds are not possible

We cannot process a refund for you in the following circumstances:

Recharge Successful: You have confirmed your order information (such as mobile number, game account, recharge type, amount, etc.) and completed the payment. The system displays "Recharge Successful" or "Transaction Completed".

Incorrect information: This is an accidental recharge caused by your own reasons (such as entering the wrong mobile phone number, selecting the wrong operator, selecting the wrong game server, or entering the wrong account).

Instant top-up service has been used: After successful top-up, you have used the relevant services, such as: phone credit/data has been credited and started to be consumed, membership benefits have been activated, game points have been successfully topped up to your account, etc.

Change of mind after purchase: You have changed your mind for personal reasons and no longer need the product.

Not used within the validity period: Your purchased recharge card or redemption code has expired due to your own reasons for not using it within the validity period.

We strongly recommend that you carefully check all recharge information before submitting your order and make payment only after confirming that everything is correct.

III. Situations where a refund can be requested

Despite the above provisions, in the following very rare special circumstances, you may contact our customer service to apply for a refund, which we will handle on a case-by-case basis:

Duplicate payment: Due to network delays or other reasons, you have made multiple payments for the same order.

System malfunction caused recharge failure: Due to a system malfunction on our platform, at the bank, or by the operator, your payment has been made but the service has not been successfully credited to your account. You need to provide relevant payment vouchers and screenshots as proof.

Incorrect product information: Our platform has published incorrect product information (such as incorrect face value, incorrect scope of application, etc.), which has resulted in you being unable to use the product normally after purchasing it.

Other circumstances stipulated by law.

四、 Refund application process

If you believe your situation meets the requirements of Article 3 above, please follow these steps:

Contact Customer Service: Please contact us within 24 hours of discovering the problem via our customer service email address : cdcxmx@outlook.com .

Please provide the following information so that we can verify your information:

Order Number: Your unique order number generated on our platform.

Recharge Account: Your mobile phone number, game account, etc.

Problem Description: Clearly and in detail describe the problem you are encountering.

Relevant evidence: Provide screenshots of successful payment, screenshots of our platform showing failed recharge, or other materials that can prove the issue.

1-7 business days after receiving it . Once the situation is verified and meets the refund conditions, we will initiate the refund process. The refund will be returned to your original payment account; the specific arrival time depends on the payment platform you used.

V. Contact Us

If you have any questions, comments, or suggestions regarding this refund policy, please contact us through the following methods:

Customer service email: [cdcxmx@outlook.com]

Online customer service: [ Monday to Friday 9:00-18:00]

Customer service hotline: [17850367771]

Thank you for your understanding and support of Chengdu Chunxiao Meixin Culture Media Co., Ltd. !